Troubleshooting

Entries upload from the device you logged them on. If one hasn't shown up elsewhere:

1. Open Healthmaxx on the device you logged on while it's online, so waiting entries can upload.
2. Check that both devices are signed in to the same account (account menu on the web, Settings in the iPhone app).
3. Reload the page, or close and reopen the app.
4. Still missing: sign out and back in on the device that lacks it.

Use the method you signed up with: email and password, Google or GitHub. Forgot the password? Use Forgot your password? on Sign in and follow the emailed link.

If Healthmaxx says your email isn't verified, open the verification email (check spam) and sign in again.

The provider revoked Healthmaxx's access, often after a password change or when you removed the app on their side. Press Reconnect on its card on Integrations and approve access again.

In the Health app, open Sharing › Apps › Healthmaxx and check that the data types you expect are turned on. Then tap Sync Now in the Apple Health section of the app's Integrations screen.

Apple Health only syncs from the iPhone app, and only data that is in Apple Health on that phone.

Email [email protected] with your account's email address, what you tried, and for the apps your device and app version. Answers to account and subscription questions are also on Support.